Website Terms Of Use

Version 1 | Effective 28 May 2026

1. About these terms 2. Relationship to the Arcaidea Platform 3. Changes to these Terms 4. Use of the Website 5. Intellectual property 6. Content you submit 7. Availability of the Website 8. Disclaimer of warranties 9. Limitation of liability 10. Links to and from other websites 11. Personal information 12. Governing law and jurisdiction 13. General 14. Contact us 15. Validity and document management

01About these terms

Access to and use of the website at www.arcaidea.ai (the “Website”) is provided by Arcaidea (Pty) Ltd (registration number 2022/611739/07), a private company incorporated in the Republic of South Africa (“Arcaidea”, “we”, “us” or “our”), on these terms of use (the “Terms”). By accessing or using the Website, you agree to be bound by these Terms. If you do not agree, you should not use the Website.

02Relationship to the Arcaidea Platform

These Terms govern your use of the Website only. Access to and use of the Arcaidea software platform (the “Platform”) is governed by a separate subscription agreement and any associated data processing agreement entered into between Arcaidea and the relevant customer. In the event of any conflict between these Terms and a subscription agreement in relation to the Platform, the subscription agreement prevails.

03Changes to these Terms

We may amend these Terms from time to time. The current version will always be available on the Website and should be reviewed regularly. Your continued use of the Website after any change takes effect constitutes acceptance of the amended Terms.

04Use of the Website

You may use the Website only for lawful purposes and for your own personal or internal business use. You agree that you will not:

use the Website for any purpose that is unlawful, defamatory, harassing, abusive, fraudulent, obscene or otherwise inappropriate;
distribute, reproduce or exploit any part of the Website or its content in any medium without our prior written authorisation;
alter, modify, disassemble, decompile or reverse engineer any part of the Website;
disable or interfere with any security-related feature of the Website; or
use the Website in any way that does, or may, impair its availability or interfere with other users' access.

Any breach of these conditions constitutes a breach of these Terms and may result in your access being suspended or terminated.

05Intellectual property

All information, materials, logos, trademarks and service marks made available through the Website (the “Material”) are protected by South African and international intellectual property laws and, unless otherwise indicated, are owned by or licensed to Arcaidea. The Arcaidea Platform and its underlying intellectual property are owned by Thentic Labs B.V. and licensed to Arcaidea. No right, title or interest in any Material is granted to you except as expressly set out in these Terms. Nothing on the Website should be construed as granting any licence or right to use any trademark without the written permission of its owner. Any unauthorised copying, reproduction, distribution, publication or other exploitation of the Material is prohibited.

06Content you submit

Except for your personal information (which we handle in accordance with our Privacy Policy), you grant Arcaidea a worldwide, non-exclusive, royalty-free licence to use, copy, reproduce, process, adapt, publish, transmit and display any content that you submit through the Website, for the purposes of operating and improving the Website and our services. You are responsible for ensuring that any content you submit does not infringe the rights of any third party.

07Availability of the Website

While we strive to keep the Website available and operating correctly, the internet is not always a stable environment and we do not warrant that the Website will be available, uninterrupted or error-free at any time. Access may be suspended without notice for system failure, maintenance, repair or reasons beyond our reasonable control, including (without limitation) strikes, system or network failures, fire, explosion, accident, or the failure of any third-party telecommunications or service provider. We are not liable for any such unavailability or delay.

08Disclaimer of warranties

Your access to and use of the Website is at your own risk. The Website and its content are provided on an “as is” and “as available” basis, without warranties or representations of any kind, whether express or implied. Where applicable, your statutory rights are not affected. In particular, while we take reasonable measures to protect users, we cannot warrant that the Website is free of viruses, malware or other harmful components, and you are responsible for implementing appropriate protection. Please also refer to the Disclaimer published on the Website.

09Limitation of liability

To the maximum extent permitted by law, Arcaidea shall not be liable for any direct, indirect, incidental, special or consequential damages, loss of profits, loss of data, or other losses, expenses or liabilities arising out of or in connection with your access to, use of, or reliance on the Website or its content, or any information provided by our employees, agents or subcontractors in relation to the Website.

10Links to and from other websites

Where the Website contains links to third-party websites or resources, those links are provided for your information only and do not constitute an endorsement by Arcaidea. We have no control over, and accept no responsibility or liability for, the content, products or practices of any third-party website or resource.

11Personal information

We process personal information in accordance with our Privacy Policy and applicable law, including the Protection of Personal Information Act 4 of 2013. Please review our Privacy Policy, available on the Website, to understand how we handle your personal information.

12Governing law and jurisdiction

These Terms, and any dispute or claim arising out of or in connection with them or your use of the Website, are governed by the laws of the Republic of South Africa, and you submit to the jurisdiction of the South African courts.

13General

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. Our failure to enforce any provision does not constitute a waiver of that provision. These Terms, together with the Privacy Policy and Disclaimer, constitute the entire agreement between you and Arcaidea in relation to your use of the Website.

14Contact us

You can contact us by email at info@arcaidea.ai or through the contact page on the Website.

15Validity and document management

Version 1. These Terms are effective from 28 May 2026.